Returns

Click here to submit a return request:

https://nokwol.myreturnscenter.com/

 

How much does shipping cost? 

We now offer UK Next Day delivery (when you order by 4pm) with Duties and Taxes included in the final price at a flat rate of $5 USD per order and DHL International Express Delivery at a flat rate of $10 USD per order.

Where are NOKWOL products shipped from?

NOKWOL products will either be shipped from our fulfilment facility in the UK. 

 

Returns

Our Returns policy lasts 14 days and allows you to refund or exchange your order. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange unless a a product is faulty. As our Returns Hub is based in the UK, you will be liable to pay all shipping costs, import duties, customs & taxes for returning the goods back to us. If you are exchanging a pair of shoes for a different size, colour or style, we will send the new shipment back to you with pre-paid customs duties.
Please note Sale items can only be returned for an exchange or store credit, we do not accept refunds on sale items.

All sale items are subject to a 14 day return policy in which you have 14 days to return your shoes for an exchange or store credit. Sale items cannot be refunded. If 14 days have gone by since you received your order, unfortunately we cannot accept a return unless a product is faulty. As our Returns Hub is based in the UK, you will be liable to pay all shipping costs, import duties, customs & taxes for returning the goods back to us. If you are exchanging a pair of shoes for a different size, colour or style, we will send the new shipment back to you with pre-paid customs duties.

Whats my size?
Our sizing online follows the EU footwear size. Our shoes all fit True To Size unless otherwise stated in the product description.  

If you do not know your EU size, use the below guide.

Women's

US  UK EU FRANCE Foot Length (CM)
5 2 35 36 22.4
5.5 2.5 35.5 36.5 22.9
6 3 36 37 23.3
6.5 3.5 36.5 37.5 23.7
7 4 37 38 24.1
7.5 4.5 37.5 38.5 24.5
8 5 38 39 25
8.5 5.5 38.5 39.5 25.4
9 6 39 40 25.8
9.5 6.5 39.5 40.5 26.2
10 7 40 41 26.7
10.5 7.5 40.5 41.5 27.1
11 8 41 42 27.5
11.5 8.5 41.5 42.5 27.9
12 9 42 43 28.3

 

 

Men's

 UK EU US FOOT LENGTH (CM)
6 40 7 24.5
6.5 40.5 7.5 25
7 41 8 25.4
7.5 41.5 8.5 25.8
8 42 9 26.2
8.5 42.5 9.5 26.7
9 43 10 27.1
9.5 43.5 10.5 27.5
10 44 11 27.9
10.5 44.5 11.5 28.3
11 45 12 28.8
11.5 45.5 12.5 29.2
12 46 13 29.6