FAQ

How long does shipping take?

Delivery takes between 1-4 working days from the time of despatch depending on your location, with a 1-3 day processing time in our warehouse. You should expect to receive your order within 2-7 working days after purchasing. 

During sale periods, please allow additional time for your order to be processed and dispatched.

Please note: Shipping and delivery carrier delays may occur during peak periods of November and December due to the holiday season.

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order before despatch however please promptly email our customer service team to request a cancellation or amendment to your order. 

Can I return an item I bought on sale?
All 50% off sale items are final sale and cannot be returned or exchanged. 

Any items purchased during a promotional period lower than a 50% discount can only be exchanged for a different size or colour.

What if my order is sold out?

In the rare occasion that your order has sold out after you have purchased it, Nokwol will notify you and allow you to exchange to a different style at the same price or process a refund. 

How much does shipping cost? 

Orders delivered to the United Kingdom are charged at a flat rate of $5, International orders (orders outside of the United Kingdom) are charged at a flat rate of $10. All charges are in USD.

Shipping to PO Boxes
We unfortunately cannot ship to PO Boxes at this time.

Shipping to Russia/Ukraine/Belarus/Myanmar
We apologise that we are currently unable to ship to RussiaUkraine, Belarus and Myanmar at this time.

Where are Nokwol products shipped from?

All Nokwol products are shipped from either our fulfilment facility in The Netherlands of The United Kingdom.

How do I return an order?
To return your order, simply click "Return an Orderr" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. All sale items are final sale and cannot be returned or exchanged. 

Will I have to pay additional taxes and duties? 

All orders which are despatched to a customer in the UK may be liable for additional duties and taxes.

All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery. 

All orders within the EU (if your order is sent from our EU warehouse) will not be liable for duties and taxes.

We have two fulfilment facilities, one in the EU and one in the UK and your Nokwol order could be sent from either facilities.

All USA orders will not be liable for additional duties if the total order value is below $800 USD.

Pre-Order Purchases
All pre-order item dates are an estimated date of when stock should arrive at the warehouse and are subject to changes due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving. 

"USA Customers Only" Products

Orders with non-USA shipping addresses placed for products/sizes marked as "USA Customers Only" will be automatically canceled and refunded.

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