FAQ

How long does shipping take?

Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. All packages will be delivered with no signature required. During a sale period, please allow additional processing time for your order to be despatched.

In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over. 

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order before despatch however please promptly email our customer service team to request a cancellation or amendment to your order. 

Can I return an item I bought on sale?

Full-priced items are eligible for exchanges or refunds.

Markdown/Sale items purchased at a 30-40% off discount are only eligible for exchanges.

Final Sale items purchased at a discount higher than 40% off are not eligible for returns, exchanges, or refunds. This includes items purchased at 50-70% off during Black Friday and Boxing Day sales events.

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout. 

What if my order is sold out?

In the rare occasion that your order has sold out after you have purchased it, Nokwol will notify you and allow you to exchange to a different style at the same price or process a refund. 

How much does shipping cost? 

Orders delivered to the United Kingdom are charged at a flat rate of $5, International orders (orders outside of the United Kingdom) are charged at a flat rate of $10. All charges are in USD.

Shipping to PO Boxes
We unfortunately cannot ship to PO Boxes at this time.

Shipping to Russia/Ukraine/Belarus/Myanmar
We apologise that we are currently unable to ship to RussiaUkraine, Belarus and Myanmar at this time.

Where are Nokwol products shipped from?

All Nokwol products are shipped from our fulfillment facility in the Netherlands, USA, or the United Kingdom.

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. All sale items are final sale and cannot be returned or exchanged. 

Will I have to pay additional taxes and duties? 

USA

All USA orders will not be liable for additional duties if the total order value is below $800 USD.

United Kingdom

You will not need to pay additional taxes/duties for deliveries to the UK. We fulfill all UK orders from our UK warehouse to avoid these additional charges.

Europe

All EU orders will not be liable for additional duties and taxes if the order is sent from our EU warehouse.

Rest of World

All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery. 

Pre-Order Purchases
All pre-order item dates are an estimated date of when stock should arrive at the warehouse and are subject to changes due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving. 

 

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